# Support, training & documentation

> Reach the Selloff team in Geneva through the in-app support widget, follow video tutorials and look up every screen in the in-app documentation.

- URL: https://www.selloff.auction/features/support-training
- Language: English
- Domain: Platform & service
- Last updated: 2026-10-20
- Français: https://www.selloff.auction/fr/fonctionnalites/support-formation.md

## At a glance

- Support widget in the app, handled best effort, plus premium phone and email support
- In-app documentation for every module, in English and French
- Video tutorials for the main workflows
- A dedicated team ready to travel on site for your sales
- Help with delicate settings such as online payment gateways

## Talk to the people who build Selloff

Selloff is developed in Geneva by Octoplus Solutions, and support comes from the same team. The support widget built into Selloff is available best effort for any question about using the software, a setting or a situation during a sale. Premium support by telephone and email is also available, subject to special conditions. For delicate settings, such as online payment gateways, the documentation itself recommends contacting us rather than experimenting.

## On site for your sales

A dedicated team is ready to travel and be present in the saleroom during your sales. On-site support is arranged case by case, with special arrangements made in advance.

## Documentation built into the application

Every module has its page in the in-app documentation, in English and French: what each screen does, every field and option, and how settings relate to each other. It follows the order of the menu, from contacts and consignments to sales, accounting, shipments, settings and administration, and is updated as the software evolves.

## Video tutorials

Short videos walk through the main workflows:

- creating a consignor and their consignment
- creating a catalogue and assigning lot numbers
- creating a bidder and entering auction results
- invoicing and shipping lots
- consignor results and statements

## Related features

- [Continuous updates & custom development](https://www.selloff.auction/features/updates-custom-development.md): New features and fixes reach your Selloff instance with nothing to install, and features specific to your house can be developed on request.
- [Security, hosting & backups](https://www.selloff.auction/features/security-backups.md): A web application with each client's data kept separate, two-factor authentication, role-based access and protected financial records.
- [Interface customisation](https://www.selloff.auction/features/interface-customization.md): Adapt Selloff to your house: description fields, list columns, your branding on documents and emails, and every text your clients read.

## Frequently asked questions

### How do I contact Selloff support?

Through the support widget built into Selloff, handled on a best-effort basis. Premium support by phone or by email.auction is also available, subject to special conditions.

### Is there user documentation?

Yes. The in-app documentation describes every module, screen and setting in English and French, and video tutorials cover the main workflows, from consignment to consignor statements.