Email tracking

Know what happened to every email

Auction houses send a lot of email: bid confirmations, invoices, payment reminders, description lists to consignors, shipping notices. When a client says "I never received it", you need an answer in seconds. Selloff records every email it sends as an activity on the contact, with the message content and attachments, and updates its delivery status as events come back from the mail server.

Sent and queued emails

The sent emails list shows, for each message, the recipient, date, tag, and the sale, consignment, invoice or shipment it relates to, together with its status:

• queued, sent or delivered
• opened
• deferred, soft bounce or hard bounce, with the error reported
• marked as spam

Filter by keyword, tag, sale or status, and export the results for analysis or archiving.

The queued emails list holds messages scheduled for later, with the time before which each one will not be sent. Until that moment, any of them can be cancelled.

Incoming emails in the client history

Selloff also keeps your own correspondence. Each contact has an inbound address shown on the record: forward a message to it or add it in BCC, and the email is filed on the contact's activity feed with its text and first attachment. Clicking a contact's email address in Selloff opens your mail program with that address already in BCC, so filing becomes a habit rather than a chore.

Who uses it

Front-desk staff answer "did you get my email?" questions, accountants check that invoices and reminders were delivered, and specialists see the full exchange with a consignor before calling. See also client records and email campaigns.