Offers & after-sale

Offers after the hammer

Not every lot finds a buyer in the room. When a sale allows it, unsold lots stay open to offers after a live auction, and in an eBay-style sale a bidder who arrives after a lot has closed is invited to make an offer. Offers come from your website through the Selloff API, or staff enter them on the bidder's page, for example after a phone call. Each bidder receives a confirmation email.

Offer sales

An offer sale collects offers until a closing date, with the estimate as the minimum offer. At the close, Selloff can assign the lots automatically: the highest offer at or above both estimate and reserve wins, at a set margin above the next-best offer (or above the estimate when there is a single offer), capped at the winning offer. A preview shows the proposed outcome for every lot before anything is saved.

Reviewing offers

The Review offers screen groups lots by consignor. For each lot it shows the estimate, the reserve, the pending offers with the bidders' tags, and the offers already refused. The consignor's figures for the sale (estimates, reserves, lots sold and unsold) help you decide or call the consignor. For each offer you can:

• accept it: the lot is sold, the other offers are refused and the buyer is ready to invoice
• refuse it, optionally suggesting an amount you would accept
• stop offers on the lot and refuse all pending offers at once

Bidders receive the decision by email, with any suggested amount. On the dashboard, one widget lists the sales with offers received and another shows the offers waiting for review in the current sale.

Other after-sale cases

When a buyer asks for an authenticity check, the lot can be placed in extension: payment to the consignor stays blocked until the extension is validated. Certificate requests are followed from request to the expert's decision, and lots sent for certification are tracked in shipments.